FAQS

Remote Remediation is any ticket that is generated by the CCI Managed IT agent suite that can be fixed through a remote connection.  This includes starting stopped services, running checkdisks, freeing up drive space, and generally anything else that generates an alert.  This does not include enabling any new features or work on any tickets created by the client.

On-Site Remediation is defined as any service which must be performed onsite.  This includes replacing hard drives, warranty work, installing new computers, and other work where the technician must be physically present.  This does not include meetings or presentations with the client.  This also does not include work that the technician chooses to do onsite that could have just as easily been done remotely.

Project work is work that the customer agrees to have done outside the scope of the primary operating agreement.  For example, maintenance on an Exchange Server is considered Remote Support, whereas upgrading to a new version of Exchange is considered Project Work.

We accept Visa and Mastercard.

Through a suite of software programs and strategiec partnerships, CCI is now able to offer a level of support that is above what was previously possible, all while lowering total cost of ownership of our client’s devices.  We feel that CCI’s Manged IT offers our customers the best possible service at the best price.

Yes. While Manged IT is the bulk of our business, and we feel that it provides the best value to our customers, we do have non-contract, or break-fix clients. However, we do have to prioritize our clients that are on a contract with us.

We are located in the WestPort area of St. Louis county. We are at the intersection of Lackland and Schuetz, just south of Page. There is a map on our contact page.

Yes!  That is, if we have you on a Manged IT contract.  The suite of tools we use offers clients access to their systems remotely.

Frankly, far too many things to enumerate here.  We monitor all systems for services that are stopped that should be started, disk space utilization, high CPU and RAM usage, event logs, and many other critical indicators of problems.  Most of these things can be remedied remotely and through scripting, so work begins as soon as the problem is identified.

Service Requests may be entered by email or by submitting a new ticket through our support portal.  Clients may also enter tickets over the phone.

We refer to our clients as such because they are more than just customers to us.  We do our part to create a strong consultant-client bond  that persists for years.  We want our clients to feel that they can always ask us for guidance in any computing related decision.

We run defrags, check for errors, monitor S.M.A.R.T. alerts, clear temp files and caches, and run the Disk Cleanup Wizard to keep hard drives clean, healthy, and happy.

Clients who sign up for our two upper tiers of service have the option to add on Helpdesk support.  Based in Minneapolis, the Helpdesk is staffed by highly trained service technicians who are available to answer questions, troubleshoot programs, and help with any other needs a client’s users have.

We push GFI Software’s Vipre Business Antivirus program to all workstations and servers of clients who have signed up for the top two tiers of Managed IT service.  We prefer Vipre because it does not bog down system performance like some Antivirus programs have been known to.

We help our clients who sign up for the Premium level of Managed IT service manage their Facebook, Twitter, and other social media pages for free.   We use a software program with a proprietary algorithm to advise our clients when and what to publish to make the most of their social media presence.  Other clients may elect to add this product on at an additional charge.